Terms of Service

Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between happycampr and the organization that subscribes to or uses our service (the “Customer,” “you”). By signing an order form, clicking to accept, or using the service, you agree to these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

happycampr is a tool for businesses. It is intended for organizations and for individuals who are at least 18 years old and able to enter a binding contract; it is not a consumer product and is not for children.

The service

happycampr conducts short, AI-guided voice “stay interviews” with a Customer’s employees and produces transcripts, analysis, and aggregated feedback intended to help the Customer understand and reduce employee turnover. We may modify or improve the service over time, provided we do not materially reduce its core functionality during a paid term.

Accounts and administrator responsibilities

To use the service, the Customer designates one or more administrators. You are responsible for the accuracy of account information, for configuring interviews appropriately, for keeping credentials confidential, and for all activity under your account. You must notify us promptly of any unauthorized use, and you are responsible for your administrators’ and authorized users’ compliance with these Terms.

Your responsibility for employee consent and lawful basis

Because the service interviews your own employees and collects voice recordings and a derived voiceprint — a biometric identifier regulated under the Illinois Biometric Information Privacy Act (BIPA) and similar laws — you are responsible for establishing the lawful basis to interview your staff and for providing all notices and obtaining all consents and written releases your jurisdiction requires before respondents take part.

You represent that you have met these obligations, that participation is voluntary for your employees, and that your use of the service and of any insights complies with the employment, privacy, and biometric-privacy laws that apply to you. happycampr provides the notice-and-consent flow within the interview and acts as your service provider for interview data, but happycampr does not employ your respondents and does not assume your obligations as their employer. You will indemnify happycampr for claims arising from a failure to meet these responsibilities (see “Indemnification”).

Acceptable use

You agree not to use the service unlawfully or to interview anyone without a lawful basis and required consent; not to upload malicious code or attempt unauthorized access; not to reverse engineer, scrape, or resell the service except as permitted; not to interfere with its integrity or performance; and not to use the service or its outputs to harass, surveil, or retaliate against individuals or to make decisions that violate anti-discrimination, employment, or privacy laws. We may suspend access to address a material breach, security threat, or legal risk.

Intellectual property and data ownership

As between the parties, you (and, as to interview content, your employees) own your data, including voice recordings, voiceprints, transcripts, and the resulting analysis tied to your organization. You grant happycampr a limited, non-exclusive license to process that data solely to provide, secure, support, and improve the service, as described in our Privacy Policy and Biometric Policy.

happycampr owns the service, software, models, and related intellectual property, and grants you a limited, non-exclusive, non-transferable right to use the service during your term. We may create and use aggregated, de-identified data derived from use of the service to operate and improve our products, provided it does not identify you, your employees, or any individual.

AI-generated output

The service uses automated transcription and AI analysis. AI-generated transcripts, summaries, and insights may be inaccurate, incomplete, or out of date, and are provided for informational purposes only. They are not professional, HR, legal, medical, or employment advice and are not a substitute for your own judgment.

You are solely responsible for reviewing and independently verifying any output before relying on it, and for any decision you make — particularly employment decisions. happycampr is not liable for decisions made in reliance on AI output without independent verification.

Confidentiality

Each party may receive the other’s confidential information. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to people who need it and are bound to confidentiality. These obligations do not apply to information that is public through no fault of the receiver, independently developed, or rightfully received from a third party, and do not prevent a disclosure required by law. Your data is also governed by our Privacy Policy and Biometric Policy.

Fees and subscription

Fees, billing frequency, and plan terms are set out in your order form or plan description. Unless stated otherwise, fees are payable in advance, are non-refundable except where expressly provided, and exclude taxes, which are your responsibility. We may change pricing for a renewal term with prior notice, and late or failed payments may result in suspension after notice.

Term and termination

These Terms apply for the subscription term stated in your order form. Either party may terminate for the other’s material breach that is not cured within a reasonable period after written notice. On termination, your right to use the service ends; on request and within a reasonable period we will make your data available for export and then delete or de-identify it in line with our Privacy Policy and Biometric Policy, subject to any copies we must retain by law. Terms that by their nature should survive — including ownership, confidentiality, disclaimers, limitation of liability, and indemnification — survive termination.

Disclaimer of warranties

The service is provided “as is” and “as available.” To the maximum extent permitted by law, happycampr disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or complete.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility. Each party’s total aggregate liability arising out of or related to these Terms will be capped at the amounts paid or payable to happycampr for the service in the twelve months before the event giving rise to the claim. These limits reflect the allocation of risk between the parties.

Indemnification

You will defend and indemnify happycampr and its affiliates against third-party claims arising from your failure to obtain required employee notices, consents, or written releases or to otherwise have a lawful basis to interview your staff; from your data or your use of the service in violation of these Terms or applicable law; and from your products, services, or employment practices.

happycampr will defend you against third-party claims that the service, as provided by us and used in accordance with these Terms, infringes a third party’s intellectual-property rights, subject to prompt notice, our control of the defense, and your reasonable cooperation. This does not apply to claims arising from your data, from modifications not made by us, or from use of the service in combination with anything we did not provide.

Governing law and disputes

The governing law, venue, and dispute-resolution mechanism (court or arbitration) for these Terms will be finalized with counsel in the published version. Until then, disputes are handled as set out in your order form or master agreement with happycampr, and the parties agree to first attempt to resolve any dispute informally and in good faith before pursuing other remedies.

Changes to these terms

We may update these Terms. For material changes we will give reasonable advance notice — for example, by email to administrators or an in-product notice — and the change takes effect at the start of your next renewal term or upon your continued use after the notice period. The “last revised” date below reflects the current version.

Contact us

Questions about these Terms? Contact the happycampr team at legal@happycampr.com.